Returns & Refunds

Standard wallpaper products purchased from Scandinavian Wallpaper may be returned within 45 days of delivery. We recommend ordering a sample before purchasing wallpaper rolls, as colors may appear differently on your screen than they do in person.

Return Requirements

To be eligible for a return:

• Wallpaper rolls must be unopened and in their original plastic wrapping.
• Returns must be shipped in appropriate packaging to prevent damage during transit.
• Customers are responsible for all return shipping costs.
• A 25% restocking fee applies to returned wallpaper rolls.
• Original shipping charges, if applicable, are non-refundable.
• Once we receive and inspect the returned wallpaper and confirm that it is in good, resalable condition, the applicable refund will be issued.
• Wallpaper samples are non-returnable.

To request a return, please contact us at cs@scandinavianwallpaper.com before sending your items back.

Custom & Personalized Products

Products that are made to your specifications or otherwise customized or personalized are not eligible for return or refund.

This includes our custom-printed wallpaper murals, which are produced specifically for each customer based on the measurements, design specifications, and/or other selections provided and approved at the time of ordering.

We strongly recommend carefully reviewing all measurements, design previews, and specifications before approving a custom order. Once a custom order has been approved and submitted for production, it cannot be returned or refunded.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at cs@scandinavianwallpaper.com and include your order number and photos of the product, packaging, and shipping label.

Damaged or incorrectly shipped items are handled separately from standard returns and are not subject to the 25% restocking fee when the issue is confirmed to be the responsibility of Scandinavian Wallpaper, the manufacturer, or the shipping carrier.

Please keep the product and all original packaging until we have reviewed your claim and provided further instructions.