Privacy Policy

Last updated: August 27, 2026

This Privacy Policy describes how EZ by Florens LLC, doing business as Scandinavian Wallpaper (“Scandinavian Wallpaper,” “we,” “us,” or “our”), collects, uses, and shares personal information when you visit, use, or make a purchase from scandinavianwallpaper.com, contact us, visit our showroom, or otherwise interact with us.

We respect your privacy and are committed to handling your personal information responsibly and transparently.

1. Personal Information We Collect

Depending on how you interact with Scandinavian Wallpaper, we may collect the following categories of information:

Contact Information

This may include:

• Name
• Billing address
• Shipping address
• Email address
• Telephone number

Order & Transaction Information

When you place an order or request a quote, we may collect information such as:

• Products purchased or requested
• Order history
• Shipping and delivery information
• Billing information
• Returns and refunds
• Samples ordered
• Communications regarding your order or project

Account Information

If you create an account, Trade Program account, or other customer profile, we may collect information necessary to create and manage that account.

Payment Information

Payments made through our website are processed through third-party payment processors and payment services.

Scandinavian Wallpaper does not directly store complete credit or debit card numbers on our own systems.

Payment providers may collect and process payment information as necessary to authorize and complete your transaction, prevent fraud, and comply with applicable legal requirements.

Website & Device Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Products viewed
• Referring website or source
• Website interactions
• Shopping cart activity
• Approximate location derived from your IP address
• Cookies and similar technologies

We may use this information to operate and improve our website, understand how visitors use our store, provide relevant content, measure marketing performance, and help detect and prevent fraud.

Communications

If you contact us by email, telephone, contact form, or other means, we may retain information contained in those communications so that we can respond to your request and provide customer service.

2. How We Use Personal Information

We may use personal information to:

• Process and fulfill orders
• Process payments
• Ship wallpaper, murals, and samples
• Provide quotes and project assistance
• Communicate about orders, deliveries, returns, and customer-service requests
• Create and manage customer and Trade Program accounts
• Provide product recommendations and customer support
• Prevent fraudulent or unauthorized transactions
• Maintain the security of our website
• Improve our website, products, and services
• Analyze website usage and performance
• Maintain business and transaction records
• Comply with applicable legal, tax, accounting, and regulatory requirements
• Send marketing communications where permitted by law and in accordance with your preferences

3. How We Share Personal Information

We do not sell customer personal information for money.

We may share personal information with service providers and business partners when reasonably necessary to operate our business and provide our services.

These may include:

• Shopify, which provides our ecommerce platform
• Payment processors and financial institutions
• Wallpaper manufacturers and suppliers when necessary to fulfill an order
• Shipping and delivery companies such as UPS, FedEx, DHL, and USPS
• Website hosting and technology providers
• Customer-service providers
• Email and marketing service providers
• Analytics providers
• Fraud prevention and security providers
• Professional advisers such as accountants, attorneys, and other business advisers

We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our business, customers, rights, property, or security.

Third-party service providers process personal information according to their own applicable terms, privacy policies, and contractual obligations.

4. Shopify

Our online store is hosted by Shopify, which provides the ecommerce platform that allows us to sell our products and services online.

Shopify may collect and process personal information about visitors and customers in connection with providing its services, including information about your device, browser, network connection, IP address, website activity, orders, and transactions.

For additional information about how Shopify handles personal information, please review Shopify's privacy information.

5. Cookies & Similar Technologies

Our website uses cookies and similar technologies to operate the store and improve your experience.

Cookies may be used to:

• Keep the website functioning properly
• Remember preferences and shopping-cart information
• Maintain account and checkout functionality
• Understand how visitors use our website
• Measure website and marketing performance
• Help prevent fraud and improve security
• Personalize content or advertising where applicable

Depending on your location and applicable law, you may be able to manage certain cookie and privacy preferences through the privacy controls or cookie banner available on our website.

You may also control cookies through your browser settings. Disabling certain cookies may affect the functionality of some parts of our website.

6. Marketing Communications

If you sign up for our newsletter, request marketing communications, or otherwise provide appropriate consent, we may send you information about new products, collections, promotions, events, or other Scandinavian Wallpaper news.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing emails.

Even if you unsubscribe from marketing communications, we may still send transactional or service-related communications concerning orders, payments, deliveries, returns, or other interactions with us.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, providing customer service, preventing fraud, resolving disputes, and complying with legal, tax, accounting, and regulatory obligations.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

8. Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information.

Our online store and checkout are operated using Shopify and associated payment-processing services that use security measures designed to protect transaction information.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

9. Your Privacy Choices & Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we maintain about you
• Request correction of inaccurate personal information
• Request deletion of certain personal information
• Obtain information about how your personal information is used or disclosed
• Opt out of certain marketing communications
• Exercise other privacy rights available under applicable law

Certain requests may be subject to legal exceptions or retention requirements. For example, we may need to retain transaction information for accounting, tax, fraud prevention, or other legal purposes even after receiving a deletion request.

To submit a privacy request, please contact us at cs@scandinavianwallpaper.com.

We may need to verify your identity before processing certain requests.

10. Third-Party Websites

Our website may contain links to websites operated by manufacturers, social-media platforms, service providers, or other third parties.

We are not responsible for the privacy practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

11. Children's Privacy

Our website and products are intended for a general audience and are not directed toward children for the purpose of collecting their personal information.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website, technology, service providers, or applicable requirements.

The current version will be posted on this page with the date it was last updated.

13. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact us:

EZ by Florens LLC
d/b/a Scandinavian Wallpaper
Sarasota, Florida, USA

Email: cs@scandinavianwallpaper.com
Phone: +1 800-518-5030

Website: scandinavianwallpaper.com